Popis kurzu
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- IT Service Intelligence features and user interface
- Monitoring Infrastructure Entities
- Creating Glass Tables
- Investigating with Deep Dives
- Managing Episodes of Notable Event
Štruktúra kurzu
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Module 1 – Monitoring Services with Service Analyzer
- Define key service intelligence concepts
- Describe IT Service Intelligence user roles
- Examine the IT Service Intelligence user interface
- Monitor Services with Service Analyzer
Module 2 – Monitoring Entities with Infrastructure Overview
- Describe what entities are
- Monitor entity info overviews with Dashboards
- Monitor entities metrics with the Analytics pane
- Discover what events the entity is generating
Module 3 – Visualizing Services with Glass Tables
- Describe glass tables
- Use glass tables
- Design glass tables
o Planning
o Views
o Edit mode - Top bar controls
- Configuration bar
- Visualization types
- Source
- Configure glass tables
o Drilldowns
o Services and KPIs
o Ad-hoc searches, including predictions
o Service swapping
Module 4 – Investigating Issues with Deep Dives
- Describe deep dive concepts and their relationships
o Default
o Custom
o Lanes - Use default deep dives
- Create and customize new custom deep dives
- Add and configure lanes
o Metric lane
o KPI lane
o Event lane - Customize lane views
o Bulk actions
o State and level thresholds
o Graph rendering
o Entity and anomaly overlays
o Overlays as lanes
o View modules - Describe effective workflows for troubleshooting