Service Manager 9.x Advanced

Kód kurzu: SM350

Táto časť nie je lokalizovaná

This class is targeted at system administrators and consultants responsible for configuring and tailoring Service Manager for a customer’s environment. The course focuses on the tools and utilities used to tailor a Service Manager system. The course is 50% lecture and 50% hands-on exercisesю

2 300 EUR

2 760 EUR s DPH

Najbližší termín od 28.11.2022

Výber termínov

Odborní
certifikovaní lektori

Mezinárodne
uznávané certifikácie

Široká ponuka technických
a soft skills kurzov

Skvelý zákaznicky
servis

Prispôsobenie kurzov
presne na mieru

Termíny kurzov

Počiatočný dátum: 28.11.2022

Forma: Virtuálna

Dĺžka kurzu: 5 dní

Jazyk: en

Cena bez DPH: 2 300 EUR

Registrovať

Počiatočný dátum: Individuálny

Forma: Individuálna

Dĺžka kurzu: 5 dní

Jazyk: en

Cena bez DPH: 2 300 EUR

Registrovať

Počiatočný
dátum
Miesto
konania
Forma Dĺžka
kurzu
Jazyk Cena bez DPH
28.11.2022 Virtuálna 5 dní en 2 300 EUR Registrovať
Individuálny Individuálna 5 dní en 2 300 EUR Registrovať
G Garantovaný kurz

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Kontakt

Popis kurzu

Táto časť nie je lokalizovaná

This class is targeted at system administrators and consultants responsible for configuring and tailoring Service Manager for a customer’s environment. The course focuses on the tools and utilities used to tailor a Service Manager system. The course is 50% lecture and 50% hands-on exercises. This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).

Cieľová skupina

Táto časť nie je lokalizovaná

Administrators, developers, and managers who are responsible for configuring and tailoring Service Manager.

Štruktúra kurzu

Táto časť nie je lokalizovaná

Upon successful completion of this course, you should be able to:

  • Use the Database Manager utility to add, modify, and delete records and to load and unload records
  • Use the Database Dictionary utility to add fields and keys to tables
  • Describe the Service Manager System Language and how it is used
  • Use the Unload Script utility to unload data (for example, to migrate to another system)
  • Use Data Policy to enforce data integrity at the table level
  • Use Forms Designer to add and modify forms
  • Describe the functions of the System Definition utility and use the System Definition utility to add fields to an existing form
  • Use the RAD Debugger to troubleshoot an application and display the value of variables
  • Describe how JavaScript is used by the various Service Manager utilities
  • Describe Dynamic View Dependencies
  • Use the Global Lists utility to create and maintain dynamic and user-defined lists
  • Describe the components of Process Designer
  • Use Process Designer to build workflows, configure business rules, create task plans, and implement security
  • Use the Format Control utility to implement business rules
  • Use the Display Applications utility to modify buttons and drop-down menus
  • Use Links to establish relationships between tables
  • Create and configure views
  • Describe how the To Do queue is populated and how application queues are configured
  • Create menus and dashboards
  • Describe the components of the Document Engine
  • Create and modify wizards
  • Describe how the alert and notification engines work
  • Describe how to import and export data
  • Use activity actions to audit and track changes to specific fields for open, update, and close activities

Predpokladané znalosti

Táto časť nie je lokalizovaná

  • SM150 – Service Manager 9.x Technical Configuration
  • SM110 – Service Manager 9.x Foundations for Process Owners

Potrebujete poradiť alebo upraviť kurz na mieru?

daniel

Daniel Šťastný

pruduktová podpora

Naväzujúce kurzy

Service Manager 9.x Foundations for Process Owners en

Dodávateľ: Micro Focus

Oblasť: Virtualizácie

Cena od:

2 300 EUR bez DPH

Service Manager 9.x Technical Configuration en

Dodávateľ: Micro Focus

Oblasť: Virtualizácie

Cena od:

2 300 EUR bez DPH

Service Manager 9.x Administration en

Dodávateľ: Micro Focus

Oblasť: Virtualizácie

Cena od:

2 300 EUR bez DPH