Service Manager 9.x Administration

Cieľová skupina

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System Administrators and other personnel responsible for the implementation of Service Manager

Štruktúra kurzu

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Upon successful completion of this course, you should be able to:

• Describe the Service Manager environment and architecture
• Install the various components of Service Manager
• Describe the various implementation options (such as default ports, load balancing, components)
• Perform tasks and set-up activities that are generally performed prior to moving the system to Production
• Perform ongoing monitoring, debugging, troubleshooting, and administrative tasks
• Perform additional administrative tasks related to reporting, surveys, and customizing the Web client
• Perform optional tasks, such as:
• Configuring Smart Analytics
• Performing a health check using the Service Manager Doctor utility
• Managing your entity relationships, running data reference check reports, and generating entity relationship diagrams