Implementing Splunk IT Service Intelligence

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Using Modules 1-4

• 1 – Navigating ITSI Cloud and Service Analyzers
• 2 – Visualizing Services with Glass Tables
• 3 – Investigating Issues with Deep Dives
• 4 – Managing Episodes

Module 1 – Deployment and Initial Configuration

• Understand IT Service Intelligence licensing
• Describe factors affecting IT Service Intelligence performance
• Identify IT Service Intelligence components
• Configure IT Service Intelligence roles
• Configure IT Service Intelligence modules
• Describe IT Service Intelligence deployment options
• List IT Service Intelligence hardware recommendations
• Describe the installation procedure
• Understand IT Service Intelligence licensing
• Describe factors affecting IT Service Intelligence performance
• Identify IT Service Intelligence components
• Configure IT Service Intelligence roles
• Configure IT Service Intelligence modules

Module 2 – Designing Services

• Given customer requirements, plan ITSI services
• Design service KPI properties, such as schedules, importance,
• Identify entity-oriented KPIs
• Identify dependencies between services

Module 3 – Data Audit and Base Searches

• Analyze a data environment based on implementation requirements
• Identify necessary data sources for KPIs
• Plan data intake for IT Service Intelligence configuration
• Implement base searches to support service design

Module 4 – Implementing Services

• Use a service design to implement services in IT Service Intelligence
• Create KPIs using base searches
• Configure basic KPI settings for calculation and aggregation
• Configure KPI lag and backfill
• Set KPI importance
• Calculate service health score

Module 5 – Thresholds and Time Policies

• Configure KPI thresholds
• Use aggregate and entity-level thresholds
• Use static and adaptive thresholds
• Apply time policies to thresholds
• Create custom threshold templates

Module 6 – Entities and Modules

• Add KPIs to services from modules
• Identify good use cases for entities
• Define entities in services
• Use entities in KPI searches
• Use pseudo entities in KPI searches

Module 7 – Templates and Dependencies

• Define service template use cases
• Create service templates
• Create new services from templates
• Create dependencies between services

Module 8 – Anomaly Detection and Predictive Analytics

• Define anomaly detection capabilities
• Configure anomaly detection for KPIs
• Configure predictive analytics for services

Module 9 – Access Control

• Identify ITSI roles and capabilities
• Describe service level roles and team ownership
• Modify ITSI menu options
• Control access to ITSI views

Module 10 – Customization, Maintenance, Troubleshooting

• Use backup and restore tools
• Install content packs
• Use maintenance mode for services and entities
• Understand the ITSI REST interface
• ITSI troubleshooting

Module 11 – Correlation Searches and Multi-KPI Alerts

• Define new correlation searches
• Define Multi-KPI alerts
• Manage notable event storage

Module 12 – Aggregation Policies

• Define aggregation policy capabilities
• Modify the default aggregation policy
• Understand Smart Mode
• Create new aggregation policies
• Use aggregation policies to automate notable event response